At Blue Dream Worldwide, we strive to provide our customers with the highest quality products and exceptional service. Due to the nature of our products and for the safety and well-being of our customers, we do not accept returns or offer refunds on purchases unless there is a valid reason for a refund as outlined below.
**Quality Concerns:** If you believe you have received a product that is damaged, defective, or different from what you ordered, please contact our customer support within 7 days of receiving your order. We may require you to provide supporting evidence, such as clear photographs or detailed descriptions of the issue, to assess your claim. Based on our investigation, we will determine whether a refund or replacement is warranted.
**Shipping Errors:** In the event that we have made an error with your order, such as sending the wrong item or an incorrect quantity, please notify us within 3 days of receiving your order. We will work swiftly to rectify the situation and make arrangements to correct the error at no additional cost to you.
**Cancellations:** Once an order is placed, we cannot guarantee cancellations as our fulfillment process is designed for efficiency and prompt delivery. However, if you need to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will make our best effort to accommodate your request. However, if the order has already been shipped, it cannot be cancelled.
**Address Errors:** It is the customer's responsibility to provide accurate and complete shipping information during the checkout process. We will ship to the address provided and cannot be held responsible for orders delivered to an incorrect or undeliverable address due to customer error. Please review your shipping details carefully before finalizing your order.
**Lost or Stolen Packages:** Once a package has been successfully delivered to the designated address, Blue Dream Worldwide is not responsible for any lost or stolen items. We recommend ensuring the safety of your delivery location and tracking your shipment using the provided tracking number to ensure timely retrieval of your package.
**Untracked Shipping Services:** If you choose an untracked shipping service or place an order to one of the small number of countries where Royal Mail does not provide tracking to, we will be unable to refund your order in the event it is lost or undelivered. It is the customer’s responsibility to make sure tracked services are available in their country.
**Customer Satisfaction:** At Blue Dream Worldwide, we value customer satisfaction. If you have any concerns or questions about our products or services, please contact our customer support team. We are here to address your inquiries and provide assistance to ensure a positive experience with our brand.
We are pleased to offer a **30-day satisfaction guarantee** for all products, which ensures that any order damaged, defective, or missing shall be refunded or resent as per the customer’s request.
Please carefully review your order before completing the purchase. By making a purchase from Blue Dream Worldwide, you acknowledge and accept the terms outlined in this Return and Refund Policy.
**Important:** If your order has been reshipped upon your request, this voids any option for your order to be refunded. Any order that doesn’t arrive and is eligible for a refund has the option to either be resent OR refunded.
If you have any further questions or require clarification regarding our policy, please contact us at info@bluedreamtea.com.
